Thank you for taking the time to read Home Sweet Homeshare's Privacy Policy.
OUR COMMITMENT TO YOU
At Welcome Home Share, your privacy isn't just a priority; it's a fundamental part of how we operate. We build our services and products with your privacy at the center, enabling you to trust us fully as you forge meaningful connections.We deeply value the trust you place in us by sharing your information, and we handle it with the utmost care.
Our Commitment to Privacy:
We design every aspect of our services with your privacy as the cornerstone. Our team ensures every decision honors your privacy.
Our Commitment to Transparency:
Like you, we use online services and understand that privacy policies can often be confusing and opaque. That's why we take a different approach: we aim to write our Privacy Policy in straightforward language. We want you to read, understand, and feel confident about our privacy practices.
Our Commitment to Security:
Your data's safety is our concern day in and day out. We maintain dedicated teams focused on enhancing data security, continually updating our practices to ensure the highest level of protection for your information.If you are a California resident, please see our California Privacy Statement, which supplements this Privacy Policy.
We appreciate that you trust us with your information and we intend always to keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.
This Privacy Policy applies from May 15, 2024.
Who We Are
If you live in the United States, the company responsible for your information under this Privacy Policy is:
Home Sweet Homeshare, Inc.
8 Auburn Road
Millbury, MA 015272
Where This Privacy Policy Applies
This Privacy Policy applies to websites, apps, events and other services we operate under the brand Home Sweet Homeshare. For simplicity, we refer to all of these as our “services” in this Privacy Policy.
To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.
Some third party services may require their own unique privacy policy.
If a service has its own privacy policy, then that policy -- not this Privacy Policy -- applies.
3. Information We Collect
It goes without saying, we can’t help you find a homeshare partner without some information about you, such as basic profile details and the types of people you’d like to live with. We also collect information about your use of our services such as access logs, as well as information from third parties. If you want additional info, we go into more detail below.
Information you give us
You choose to give us certain information when using our services.
This includes:
- When you create an account, you provide us with at least your phone number, email address, as well as some basic details necessary for the service to work, such as your location, and your homesharing preferences.
- When you complete your profile, you have the option to share details like your occupation, personality traits, pets, lifestyle preferences and other details that can help match you with potential homesharing partners.
- If you subscribe to a paid service or make a purchase directly from us, payment processors provide us with information such as your debit or credit card number or other financial information.
- When you participate in surveys, focus groups or market studies, you give us your insights into our services.
- When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
- If you contact us (e.g., through our customer care team), we collect the information you give us during the interaction.
- Of course, we also process your messages with other users as well as the content you publish to operate and secure the services, and to keep our community safe.
Information we receive from others
In addition to the information you may provide us directly, we receive information about you from others, including:- Users may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.
- Social Media: You may decide to share information with us through your social media account, for instance if you log into your Home Sweet Homeshare account via your social media account (e.g., Facebook, Google or Apple) or to upload onto our services information such as photos from one of your social media accounts (e.g., Facebook or Instagram).
- Other Partners: We may receive information about you from our partners where our ads are published on a partner’s service. Where legally allowed, we can also receive information about suspected bad actors from third parties as part of our efforts to ensure our users’ safety and security.
Information generated or automatically collected when you use our services
When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details.
- Usage Information: Using the services generates data about your activity on our services, for instance how you use them and your interactions with other users.
- Device Information: We collect information from the device(s) you use to access our services, including hardware and software information such as IP address, device ID, advertising IDs, and identifiers associated with cookies or other technologies.
- Information collected by cookies and similar technologies: We use cookies and similar technologies to recognize you and/or your device(s). You may read our Cookie Policy for more information.
4. How We Use Information
The main reason we use your information is to deliver and improve our services.
Additionally, we use your info to help keep you and our community safe, and to provide you with advertising that may be of interest to you.
Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.
A. To administer your account and provide our services to you
- Create and manage your account
- Provide you with customer support and respond to your requests
- Communicate with you about our services
- Personalize pricing, offer discounts and promotions, and complete your transactions
B. To help you connect with other users
- Recommend you to other users and recommend other users to you
- Show users’ profiles to one another- Enable users to search for potential homeshare partners
C. To provide offers and operate advertising/marketing campaigns
- Communicate with you about products or services that we believe may interest you
D. To improve our services and develop new ones
- Administer focus groups, market studies and surveys
- Understand how users typically use the services to improve them
- Develop new features and services
E. To prevent, detect, and fight fraud and other illegal or unauthorized activities
- Address violations of our Terms of Use
- Better understand violations of our Terms of Use
- Enforce our rights and assist law enforcement
F. To ensure legal compliance
- Comply with legal requirements
- Assist law enforcement
5. How We Share Information
Since our goal is to help you find a homesharing partner, the main sharing of users’ information is with other users. We also share some users’ information with service providers and partners who assist us in operating the services, with other companies for specified reasons, and in some cases, legal authorities. Read on for more details about how your information is shared with others.
- With other users: You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that you’re comfortable with it being visible to others on the platform.
- With our service providers and partners: We use vendors to help us operate, distribute, market and improve our services. We follow a strict vetting process prior to engaging any vendor or partner. We may share your information with affiliates for limited legitimate purposes.
- For corporate transactions: We may transfer your information if we are involved in a corporate transaction like a merger, sale, or acquisition.
- With law enforcement: We may disclose your information if reasonably necessary to comply with legal process, assist in the prevention or detection of crime, protect the safety of any person, or enforce our rights.
- With your consent: We may ask for your consent to share your information with third parties.
6. Cross-Border Data Transfers
Sharing of information involves cross-border data transfers, including to the United States. When we transfer personal information internationally, we use standard contract clauses or other appropriate transfer mechanisms to protect your information.
7. Your Rights and Choices
We want you to be in control of your information. You have the following options and tools:
- Access / Update: Our customer care team can help you access, rectify or remove information associated with your account directly within the service. Contact our customer care team if you need help.
- Account closure: You can close your account by contacting our customer care team.You also have certain privacy rights, including the right to access, rectify, delete, and object to the processing of your personal information in certain circumstances.
8. How Long We Retain Your Information
We keep your personal information only as long as we need it for legitimate business purposes and as permitted by law. If you close your account, we will delete your personal information according to the following:- To protect user safety and security, we implement a 3-month safety retention window following account closure during which we keep your information in the event it is needed to investigate unlawful or harmful conduct.- Once the safety retention window elapses, we delete your data except for limited categories we may retain for specific purposes (like legal obligations, customer care, preventing banned users from re-joining, or addressing outstanding issues/claims).
9. No Children Allowed
Our services are restricted to individuals 18 years of age or older. If you suspect a user is underage, please report them using the reporting mechanism on the service.
10. Job Candidates, Contractors and Vendor Representatives
We process personal information of job candidates and contractors/vendors as part of our recruitment and vendor management operations. Relevant sections of this Privacy Policy apply to our processing of your personal information for these purposes.
11. Privacy Policy Changes
We may update this Privacy Policy from time to time and will notify you of material changes.
12. How to Contact Us
If you have questions about this Privacy Policy, contact us: Online: Legal@homesweethomeshare.com
By Mailt:
Attn: Privacy Officer
Home Sweet Homeshare, Inc.
8 Auburn Road
Millbury, MA 01527