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We're committed to building lasting trust through transparent, timely communication. Our friendly team will respond to your inquiry within 24 hours to discuss your unique needs and guide you towards the right independent living solution.
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Your Questions Answered
FAQs (Frequently Asked Questions)
At Home Sweet Homeshare, we believe open and honest communication is the foundation of any successful relationship. Below, we've addressed some frequently asked questions to provide clarity and peace of mind as you explore our independent living solutions. Of course, if you have any other inquiries, our friendly team is just a click or call away.
Q: How can I get started finding a housemate or homeowner?
A: It's easy! Just click on the "Become a Homeowner" or "Become a Housemate" buttons on our homepage to create your personal profile. This will kick off our secure matching process as our team learns about your living needs and preferences. From there, we'll guide you through each step.
Q: What if I have an issue or need to terminate my arrangement?
A: Our team conducts monthly quality check-ins where we gather feedback from both parties to ensure the living situation remains positive and functional. If conflicts or issues do arise, we're here to professionally mediate, adjust responsibilities if needed, or enact our termination protocols so neither side is taken advantage of. Your satisfaction is our priority.
Q: What kind of insurance is included?
A: Your monthly fee covers a comprehensive insurance policy that protects both homeowners and housemates in the case of any accidents, damages, or liabilities that could occur within the home-sharing arrangement. This added protection provides valuable peace of mind.
Q: How are payments handled each month?
A: We use an encrypted, secure online payment platform to facilitate all monthly transactions between matched homeowners and housemates. Payments are processed automatically on set dates so there's no hassle and no missed or late payments to worry about on either side.
Q: What kind of background checks do housemates go through?
A: We take safety and trust extremely seriously. Every prospective housemate must pass a rigorous screening process including criminal background checks, employment and education verification, reference checks, in-person interviews, and more. Only those who meet our highest standards of trustworthiness are approved to be matched.
Q: How does the matching process work?
A: Our system weighs a variety of factors like lifestyle preferences, schedules, and compatibility to suggest ideal matches for you. From there, you'll have the opportunity to review prospective profiles and conduct co-interviews with our staff before making your final selection. We're here to guide you every step of the way.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
"Home Sweet Homeshare has been an absolute blessing. The team listened to my needs and found the perfect housemate who has become like family. Their support throughout has been outstanding."
